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Home > Customer Service  > Create Win-Win Deals With Your Competitors 

Webs.com Selects Parature Customer Service™ Software - Emediawire (press release)

Webs.com Selects Parature Customer Service™ Software
Emediawire (press release), WA - 1 hour ago
Vienna, VA (Vocus) January 8, 2009 -- Parature, the global leader in on-demand customer service software, announced today that Webs.com has selected ...

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited amount of money, if they spent it with your competitor, there was less for you.

Fast forward to the 21st century. We have a different view of the world. We now recognize that the pie is big enough for all of us. As Cavett Robert, co-founder of the National Speakers Association, said "The number of slices of pie is only limited by the size of the pie. Just make the pie bigger!" (paraphrased)

So how can you and your competitors create deals that benefit both of you - and your clients? Here are a few ideas:

1. If your competitor sells a product that is similar to yours, joint venture on a mailing to the list of people who have already purchased their product. You can offer your product and share in the profits. People in a target market are rarely satisfied with one item; instead, they will continue to buy items that are similar.

2. If your competitor publishes a book, ebook, or website, ask them to refer people to your site as a resource site. This can be included in their product or as a follow-up email to their clients.

3. If you offer a member site, ask your competitor to refer people to your site - for an affiliate commission. For example, SellYourBrain.com is a member site that helps people finish information projects like ebooks. The natural competitors are ebook authors who tell people how to write ebooks. However, by their referring their purchasers to SellYourBrain, the client is more likely to finish their ebook - making the ebook author look better in their eyes.

4. In turn, offer your competitor's product for sale on your member site. Again, SellYourBrain offers a monthly discount coupon good toward the purchase of ebooks on how to write ebooks.

5. When you're interviewed for a story about your product or service, offer to give the reporter related resources. The reporter will love having additional people to round out the story and your competitors will appreciate your referral. You come out as the hero to both groups.

Joel Christopher, noted online list-building expert, uses the phrase "co-opetition". That's a good word to adopt. Look for ways to build cooperation with your competition - so that your clients and prospects are the winners.

Dr. Jeanette Cates is an Internet strategist who works with experts who are ready to turn their knowledge and their websites into Gold. Her reputation as a speaker and trainer has earned her the title of The Technology Tamer. Jeanette shares her news and views in OnlineSuccessNews.com

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Webs.com Selects Parature Customer Service™ Software (PRWeb via Yahoo! News)
Parature's Dynamic Software Suite Reduces the Need to Hire Additional Customer Service Representatives for Fast Growing Maryland Firm Customer service makes a comeback (Rocky Mountain News)
The customer is king. If companies want to avoid being swallowed by the economic crisis, that's what they need to realize, says Gal Borenstein, customer service strategist and author. LG Electronics Strengthens Focus On Innovation Customer Service, Sustainability (ITNews)
Seeing the current economic conditions in the United States as "an opportunity for LG Electronics to differentiate itself," the company is strengthening its commitment to innovation, customer service and sustainability during 2009, according to LG's chief executive for North America. FreshDirect takes a new approach to customer service (InternetRetailer.com)
It’s not easy keeping customers happy in New York, the nation’s biggest–and arguably toughest–food market. But online grocer and food delivery service FreshDirect LLC, No. 58 in the Internet Retailer Top 500 Guide , says business is good despite the deepening recession because of new customer service initiatives the company launched last fall. Fish and fun: It's all about customer service (Le Mars Daily Sentinel)
How much is a loyal customer worth? If you own a restaurant: $10,000. If you're a grocery store owner: $50,000. And if you're a car dealer? $250,000. That's according to Joe Constance, the speaker who led seminars in Le Mars on customer service and building positive attitudes at work Tuesday. NEW Troubleshooting Tools Revolutionizing Customer Service (Centre Daily Times)
N.E.W. Customer Service Companies, Inc. ( NEW ) , the leading provider of extended service plans and buyer protection programs for consumer products, is revolutionizing the delivery of customer service for retailers and manufacturers through the introduction of a proprietary knowledge-management system (KMS) that is the information engine behind NEW’s online Customer Care Portals and internal ... NEW Troubleshooting Tools Revolutionizing Customer Service (Business Wire via Yahoo! Finance)
STERLING, Va.----N.E.W. Customer Service Companies, Inc. , the leading provider of extended service plans and buyer protection programs for consumer products, is revolutionizing the delivery of customer service for retailers and manufacturers through the introduction of a proprietary knowledge-management system that is the information engine behind NEW’s online Customer Care Portals and ... Make Customer Service Local and Strong (E-Commerce Times)
As the economy is forcing companies to cut costs -- or at least scaring them into doing so -- one important aspect of business is being left behind in the panic: customer service. For the past few decades it has taken a backseat because of budget cuts, outsourcing, and the loss of talented staff. As companies go down to the bare minimums this coming year, sadly this trend might continue. Customer Service (Brandon Sun)
LOS ANGELES - Contending it's not a federal crime to violate the service terms of a website, a defence attorney has asked a judge to dismiss the conviction of a Missouri mother in a cruel Internet hoax that apparently drove a 13-year-old girl to suicide. Customer Service (Brandon Sun)
OCALA, Fla. - A private funeral service is set to be held in Ocala for John Travolta's teenage son. The funeral for Jett Travolta is scheduled for Thursday afternoon. The service is closed to the media, and the exact time has not been disclosed.
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