Customer service makes a comeback (Rocky Mountain News)
The customer is king. If companies want to avoid being swallowed by the economic crisis, that's what they need to realize, says Gal Borenstein, customer service strategist and author. LG Electronics Strengthens Focus On Innovation Customer Service, Sustainability (ITNews)
Seeing the current economic conditions in the United States as "an opportunity for LG Electronics to differentiate itself," the company is strengthening its commitment to innovation, customer service and sustainability during 2009, according to LG's chief executive for North America. FreshDirect takes a new approach to customer service (InternetRetailer.com)
It’s not easy keeping customers happy in New York, the nation’s biggest–and arguably toughest–food market. But online grocer and food delivery service FreshDirect LLC, No. 58 in the Internet Retailer Top 500 Guide , says business is good despite the deepening recession because of new customer service initiatives the company launched last fall. Fish and fun: It's all about customer service (Le Mars Daily Sentinel)
How much is a loyal customer worth? If you own a restaurant: $10,000. If you're a grocery store owner: $50,000. And if you're a car dealer? $250,000. That's according to Joe Constance, the speaker who led seminars in Le Mars on customer service and building positive attitudes at work Tuesday. NEW Troubleshooting Tools Revolutionizing Customer Service (Centre Daily Times)
N.E.W. Customer Service Companies, Inc. ( NEW ) , the leading provider of extended service plans and buyer protection programs for consumer products, is revolutionizing the delivery of customer service for retailers and manufacturers through the introduction of a proprietary knowledge-management system (KMS) that is the information engine behind NEW’s online Customer Care Portals and internal ... NEW Troubleshooting Tools Revolutionizing Customer Service (Business Wire via Yahoo! Finance)
STERLING, Va.----N.E.W. Customer Service Companies, Inc. , the leading provider of extended service plans and buyer protection programs for consumer products, is revolutionizing the delivery of customer service for retailers and manufacturers through the introduction of a proprietary knowledge-management system that is the information engine behind NEW’s online Customer Care Portals and ... Make Customer Service Local and Strong (E-Commerce Times)
As the economy is forcing companies to cut costs -- or at least scaring them into doing so -- one important aspect of business is being left behind in the panic: customer service. For the past few decades it has taken a backseat because of budget cuts, outsourcing, and the loss of talented staff. As companies go down to the bare minimums this coming year, sadly this trend might continue. EFI Announces Implementation Of New Customer Service And Client Management Processes (PRWeb via Yahoo! News)
While solidifying their leadership and reputation in this area, the new systems and processes allow the company to provide higher service levels at greater volumes to teams, leagues, schools, churches, or youth groups running fundraising projects. DM opens customer service counter at Dubai Industrial City (AME Info)
Dubai Municipality has announced the opening of its customer service counter at Dubai Industrial City. RingCentral Receives 2008 Product of the Year Award From Customer Interaction Solutions® Magazine (Business Wire via Yahoo! Finance)
REDWOOD CITY, Calif.----RingCentral, a cloud computing-based, hosted business phone service, announced today that it has received the 2008 Product of the Year Award from Technology Marketing Corporation’s Customer Interaction Solutions magazine .