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Making The Most Of Newsletters

Newsletters can be wonderful tools for communicating with your customers...
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Complaints Are Actually A Good Thing!

Nobody likes to get complaints. They make you question your...
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Setting Up a Customer of the Week Program for a Mobile Car Wash

In a mobile detail or mobile car wash business you...
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Absence Makes the Heart Grow Fonder

However, in the world of business, this cliché may not...
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Cultivating the Trust Factor

In today's highly competitive economy, it is difficult to maintain...
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CEM Can Improve Customer Loyalty

'A 5 percent increase in customer retention increases profits by...
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Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant...
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Sorry, No Customer Service After 4:00 P.M.

A few months ago, I wrote about ingenious styles of...
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Creating the Right ?Viral Reputation?

Unless you are brand new to business, or have been...
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Stand Out in Business the Write Way

When was the last time you received a handwritten note...
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Complaining Consumers

The salesman's job is to be well informed; extremely well...
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4 Easy Steps to Better Online Customer Support

Customer support is very important when you're running a business,...
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Aint We Wonderful!

It may come as a surprise to you to discover...
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Modern Call Center Solutions - Keeping in Touch is the Key

Call center solutions solve a range of age-old problems. As...
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6 Reasons Why Complaining Customers are Golden

With Some Tips on How to RespondTt has probably happened...
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At Your Service: The Ten Commandments of Great Customer Service!

Customer service is an integral part of our job and...
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It Is All About Customer Service!

In this day of terrible customer service, it should come...
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Clients?Do You Really Need Them?

Running a successful business takes a lot of energy and...
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Breaking the Ice and Winning Over the Client!

Wherever you turn these days you'll find articles covering every...
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If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor!

First of all let's look at what customer service is...
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Whats For Lunch?

As an entrepreneur, I'm always intrigued by small businesses, home-based...
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Everyone talks in code!

How often have you left a meeting with a customer...
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Learn to Anticipate Your Customers Needs

This morning I was having breakfast with my good friend...
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Difficult Customers - Theres No Such Thing

A couple of years ago I had a call from...
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More Customers - Watch those Little Things

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Articles

Home > Customer Service  > Making The Most Of Newsletters 

Epic Data Announces Signing of Customer Service Renewal Contracts - MSNBC

Epic Data Announces Signing of Customer Service Renewal Contracts
MSNBC - 1 hour ago
Epic Data's dedicated customer service team has been providing exceptional care, service and support to its global customer base for more than 30 years. ...

Making The Most Of Newsletters

Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk.

By following a few basic tips, you can cultivate interest in your newsletter and make it an effective marketing tool.

Keep it interesting. Whether you're informing prospects or current customers, provide useful content and avoid the temptation of use a hard-sell approach. For example, include a how-to article about some aspect of home buying or selling. While these topics relate to your field and reinforce your message, they also offer valuable advice and will help cultivate a loyal audience.

Do it yourself . . . or not. The abundance of desktop publishing programs on the market makes it easy for virtually anyone to create a newsletter. However, poor knowledge of design basics and overzealous use of difficult-to-read fonts has led to more than one design disaster. Before you try to do it yourself, consider hiring a professional graphic designer to create a template into which you or a staff member can input copy. If you still want to give it a shot yourself, pick up a book on graphic design basics before you create your masterpiece.

Find your look. Depending on your budget, you can choose from a variety of styles-from a simple, one-color piece to a multi-page, full-color format. Factors such as the number of colors and pages, type of paper, and paper size can mean big differences in cost, so ask for quotations on different specifications from several printers.

Keep it short. Generally, it's best to limit your newsletter to eight pages or fewer and keep articles at 300 words or fewer. If you have a lengthy or complex issue to address, try to break it up into two articles or one longer article accompanied by a short sidebar piece.

Remember what a picture's worth. Photographs add interesting elements to your piece-as long as you use something more creative than the traditional "smiling head" shots. If you choose not to use a full-color format, keep in mind that photographs reproduce best in shades of black.

Don't ignore the details. Triple-check spelling and grammar. Typographical errors can quickly damage your credibility and distract your reader. In addition to running the document through spelling and grammar checkers, have someone proofread it-preferably someone who hasn't seen the article before. He or she will be more likely than you are to catch any errors.

Include a feedback mechanism. Make it easy for readers to respond by including a contact name, phone and fax numbers, and postal and e-mail addresses.

Cost Cutters

Looking for ways to cut your newsletter costs? Here are a few tips:

Team up with another business that reaches out to similar prospects. Split the content-and the cost-of the newsletter.

Run your rough design by your local post office. Sometimes, simple size changes can cut postage costs.

Get prices from at least three printers, and let them know you're soliciting multiple bids for the job. Competition can help you get a better price.

Offer an e-mail option. This allows you to save on postage and printing, but send it only if customers ask. New laws are cracking down on unsolicited e-mail.

We've found newsletters to be a great marketing mechanism. Keep in mind, if you have truly timely news, you can turn your newsletter into a subscription based newsletter. This can lead to another cash flow source.

We have used newsletters as both a marketing mechanism and a cash flow source. To check out the HBS Digest, click here:

http://www.homebusinesssolutions.com/hbsd_ info.htm

Copyright 2004 DeFiore Enterprises

Interested in having your own successful, home based creative real estate investing business? Chuck and Sue have been helping folks start successful home based businesses for over 19 years, and we can help you too! To see how, visit http://www.homebusinesssolutions.com for the latest FREE tips and tricks, educational products and coaching in creative real estate investing and home based businesses. No time to visit the site? Subscribe to our "how to" Home Business Solutions Digest, it's like having your own personal coach: mailto:subscribeHBS@homebusinesssolutions.com

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Webs.com Selects Parature Customer Service™ Software (PRWeb via Yahoo! News)
Parature's Dynamic Software Suite Reduces the Need to Hire Additional Customer Service Representatives for Fast Growing Maryland Firm Customer service makes a comeback (Rocky Mountain News)
The customer is king. If companies want to avoid being swallowed by the economic crisis, that's what they need to realize, says Gal Borenstein, customer service strategist and author. LG Electronics Strengthens Focus On Innovation Customer Service, Sustainability (ITNews)
Seeing the current economic conditions in the United States as "an opportunity for LG Electronics to differentiate itself," the company is strengthening its commitment to innovation, customer service and sustainability during 2009, according to LG's chief executive for North America. FreshDirect takes a new approach to customer service (InternetRetailer.com)
It’s not easy keeping customers happy in New York, the nation’s biggest–and arguably toughest–food market. But online grocer and food delivery service FreshDirect LLC, No. 58 in the Internet Retailer Top 500 Guide , says business is good despite the deepening recession because of new customer service initiatives the company launched last fall. Fish and fun: It's all about customer service (Le Mars Daily Sentinel)
How much is a loyal customer worth? If you own a restaurant: $10,000. If you're a grocery store owner: $50,000. And if you're a car dealer? $250,000. That's according to Joe Constance, the speaker who led seminars in Le Mars on customer service and building positive attitudes at work Tuesday. NEW Troubleshooting Tools Revolutionizing Customer Service (Centre Daily Times)
N.E.W. Customer Service Companies, Inc. ( NEW ) , the leading provider of extended service plans and buyer protection programs for consumer products, is revolutionizing the delivery of customer service for retailers and manufacturers through the introduction of a proprietary knowledge-management system (KMS) that is the information engine behind NEW’s online Customer Care Portals and internal ... NEW Troubleshooting Tools Revolutionizing Customer Service (Business Wire via Yahoo! Finance)
STERLING, Va.----N.E.W. Customer Service Companies, Inc. , the leading provider of extended service plans and buyer protection programs for consumer products, is revolutionizing the delivery of customer service for retailers and manufacturers through the introduction of a proprietary knowledge-management system that is the information engine behind NEW’s online Customer Care Portals and ... Make Customer Service Local and Strong (E-Commerce Times)
As the economy is forcing companies to cut costs -- or at least scaring them into doing so -- one important aspect of business is being left behind in the panic: customer service. For the past few decades it has taken a backseat because of budget cuts, outsourcing, and the loss of talented staff. As companies go down to the bare minimums this coming year, sadly this trend might continue. Customer Service (Brandon Sun)
LOS ANGELES - Contending it's not a federal crime to violate the service terms of a website, a defence attorney has asked a judge to dismiss the conviction of a Missouri mother in a cruel Internet hoax that apparently drove a 13-year-old girl to suicide. Customer Service (Brandon Sun)
OCALA, Fla. - A private funeral service is set to be held in Ocala for John Travolta's teenage son. The funeral for Jett Travolta is scheduled for Thursday afternoon. The service is closed to the media, and the exact time has not been disclosed.
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